Public Storage - Mason - 3950 Bethany Rd

Great value and simple to rent

- richard keaton, 04/13/2024

Amy does not belong in a customer service role. She does not like to entertain questions nor deviate from the process in order to help customers understand all of the elements of storage rental. 1. She seemed annoyed that I wanted to see the unit first before signing my contract. 2. Regarding the Orange Door insurance - I expressed I had spoken to my insurance agent and was already covered. She curtly remarked I could cancel in 30 days. When I asked how I could cancel, she said the process would be in the Orange Door brochure. There was an Orange Door brochure right there on the counter and I wanted one for reference. She remarked, "there will be a brochure in your unit when you move in." I indicated I wanted a brochure in advance of that as I would be cancelling the insurance ASAP. She was not too keen on me taking a brochure that was sitting "right there". 3. Once I got the distinct impression my questions were imposing upon her routine, I expressed I felt I was bothering her. She replied (and I'm not kidding) - "what, do you expect me to be: upbeat and friendly?" I was really taken back by this and then she said I had an attitude. 4. As the process was coming to a close, I requested her name. She replied, "sure, I will write it for you in BIG letters for you on this card" and handed me a PS business card. WOW -- I'm no "Karen", but this was beyond the pale. Amy does not need to be in a position where she interacts with the public.

- Tracy, 01/16/2024

Very easy online process, no need to go into the office unless you wanted to. Loved that. I also love the app to open the gate.

- Sue Christian, 02/15/2023